In-Glass Pet Doors by The Pet Door Guys

  
 
 
 
  
 
Excellent4.8
 
4.8
 
Excellent
 
 Write a review 
 
 
 
  
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeff Durepos 
 
0 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Amazing. My first time interacting with this company was today when my customer thought that they purchased their sliding glass door from Brothers some years ago. When I called the first time, my menu option went to voicemail, so I hung up and called again. This time Tina answered the phone. Every company needs a Tina. I told her I was chasing a locking part for a sliding glass door they installed and she educated me that the door has a lifetime warranty for service and repair. When I gave her the street name, she had my customer's name in seconds. She told me she would call the customer right away. I described to her the part we were looking for and she knew immediately. It was a great interaction. 2 minutes after I hung up, another lady from Brothers called following up on my "missed" first call. The customer service with Brothers is exceptional. My customer texted me minutes later elated for the call she received and service appointment they scheduled for her. Thank you Brothers!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robin Smolen 
 
30 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a great experience! Quality windows and very impressive installation. Also, reasonably priced. Everyone was knowledgeable, friendly, professional and a pleasure to work with. We will absolutely go with Brothers for future orders.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Becky Kraemer 
 
36 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+8
Exceptional service the entire process from educating me on windows to the installation.

After tons of research, I chose Brothers Home Improvement ultimately because two neighbors recommended them as well. Their installers have 20+ years working for the company, and they are family-owned.

All employees of the company, at every level, were responsive and personable. Everyone worked hard and seemed to genuinely care about their job. They were a team. I experienced this throughout the entire process.

I had an issue with my window sills at the end of the install...they respectfully and quickly made it right. I appreciate their individualized customer service.

Buying new windows is a huge investment...and my windows are more beautiful and more sound proof than I expected. I am delighted! I love my 34 year old "new" home even more now!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Mack 
 
166 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Half the price of other companies with the same quality product. Every employee from sales to install wasprofessional, knowledgeable, and friendly. Strongly recommend if need new windows.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Meytal Dan 
 
167 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a great experience with Premier Home Remodeling, would highly recommend
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 A Douglas 
 
227 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had our installation completed about 10 years ago. We have had 2 visits for warranty service, one several years ago, and another just last week to correct a problem with the sliding door latches. Their service was prompt- next day! And the technician, Gabriel, identified and fixed it right away. 5-stars for honoring their customer service satisfaction guarantee, for standing behind their product and being responsive to our needs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lauren Lutsch 
 
231 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We were recommended Brothers Home Improvement for our window replacement, and I can't thank them enough. They installed a quality product and were extremely efficient. The sales team and the installation team were so responsive, professional, and willing to answer all of our questions. Thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Janine C 
 
232 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
1000/10! We love our new windows and sliding doors. They did an excellent job! Very efficient and timely service. Very approachable and nice people. Thank you very much! I recommend Brothers Home Improvement.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chad Noorani 
 
241 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The team at Brothers was great from start to finish. From the sales team (Anthony for us), to the the phone coordination and installation team, the process was easy. Installation was done in a few hours (3 windows). They did the unit next door in the same day, so could easy do a larger home in a day too. Removed old windows and put in new ones without cutting into the walls. It's amazing the difference these windows make for reducing noise from outside (we had original 1980s windows for this unit).
We highly recommend this team for your window replacement needs. It's a custom window build, so allow time for them to be built (no one turns around custom sized windows in a week). These are worth the process and few weeks wait.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Colin Carr-Hall 
 
304 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Brothers have impressed me through every interaction I had with their  Home Improvement team (15 full construction Window replacements and 2 Doors in my case). Jessie,  the outside sales person who met with us was a really nice guy who takes pride in the service and products this tight knit family business provides. Having worked his way up from the installing team he had "hands on" experience that really lent over when reviewing window options and installation choices. It was an easy decision to go with Brothers when comparing their prices on the Simonton window offering and accompanying warranty. The scheduling, measuring and installation process was also top notch. Everyone was super knowledgeable and really focused on customer satisfaction. The 3 lead installers were VERY capable with a lot of experience in construction and carpentry. They were also conscientious in their clean-up and never left an unsealed opening before they left for the day. As an overall observation, a job with this many windows can run longer than anticipated. My construction went out for two weeks primarily due to the City Permitting process in Santa Cruz  and the discovery of dry rot that Brothers stepped up and fixed (again great carpentry work on the fix). We love our finished windows and fully endorse this business.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Elaine Chou 
 
328 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently worked with Brothers Home Improvement to replace my 2nd floor windows, and overall I had a very positive experience. The installation itself was excellent -- the crew was efficient, professional, and detail-oriented. Everything looked great once they wrapped up.

A few issues came up afterward, but what really stood out was how quickly and responsibly they handled them. They responded right away, scheduled the fixes without any hassle, and made sure everything was fully resolved. It's clear they stand behind their work.

I also appreciate that they previously owned the window manufacturing company, which gave me extra confidence in the product quality. Plus, their 10-year warranty offers real peace of mind.

I'd happily recommend Brothers to anyone looking for a team that not only installs well but also genuinely takes care of their customers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 B C 
 
350 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I had 13 windows installed by Brothers Home Improvement and they did an amazing job! From the first visit to the final cleanup, everything went super smoothly. The initial communications from Jeremy were succinct and timely. The crew (TJ, Raul and Luis) showed up on time, worked efficiently, and clearly knew what they were doing. I was working from home the day of install. These guys know their trade!

The new windows look fantastic — they’ve made a huge difference in how my home looks and feels. You can tell the quality is top-notch. The team was friendly, respectful of my space, and made sure I was happy with every detail before they wrapped up. TJ did a thorough walk thru after the entire job was completed. His customer service skills are top notch and he’s genuinely concerned and attentive.

Highly recommend Brother’s Home Improvement to anyone thinking about new windows. Great people, great service, and great results!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 RobertS 
 
384 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We just finished having all 21 of our windows and sliding glass doors replaced. We couldn't be happier with the process from the initial quote to installation process.
Roch, their expert sales person was very personable and informative. He didn't just disappear after we accepted the quote. He was available for questions and concerns along the way and even showed up on site, the first day of installation. We were a little worried after day 2 because we didn't like a couple of things that were done. Day 3 was all about doing the finishing touches and they addressed our concerns and fixed them to beyond our satisfaction. All of the guys who did the installation work were very kind and polite. They even cleaned up after each day as if they weren't returning.
I highly recommend Brothers, and will tell all of my homeowner friends.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brent Eikanas 
 
483 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Amazing experience. Brother's Home Improvement came to my house to measure and estimate my job. Geoff was professional and did not make us feel pressured to buy. He set expectations for the project and I cannot think of anything that did not go to plan. The products came in ahead of schedule and the install took a day for the whole house. Living in El Dorado County, the heat through our old windows was brutal but now it is silent in the house and our air conditioner works 1/4 of the amount it did before. Overall, incredibly happy with my windows and patio sliders! I am going to recommend to friends and family.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patty Miller 
 
497 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Brothers installed 2 windows in my upstairs windows and did a great job! They ordered the windows I wanted and said they should be delivered and installed in 6-8 weeks. They arrived in that time frame with no hitches. They called and set up a time to install that very same week! The crew arrived on the dot, introduced themselves and explained everything regarding the process. What a nice, polite, happy crew they were too! It only took a couple hrs and cleaned up nicely afterwards too!! I would highly recommend this company! Many thanks to Kevin W., Raul A., and Adrian E. for being so efficient and thorough!! 5 stars boys!!!😊⭐️⭐️⭐️⭐️⭐️
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ruby Cantu 
 
624 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great products and customer service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maryan Laba 
 
700 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I had an exceptional experience with Brothers! From start to finish, they were professional, knowledgeable, and attentive to every detail. The team went above and beyond to ensure that everything was done to the highest standard. They communicated clearly throughout the process, keeping me informed and involved at every stage. I highly recommend Brothers to anyone looking for top-quality work and outstanding service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maury 
 
804 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We first had Brothers install windows in 2017.  They did a great job then and we had them out again to do the windows we didn't have done before.  The technician was here a bit early.  That's good.  He worked hard and answered all our questions without hesitation.  And he did a great job.  Very happy with both him and Brothers.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jacob Slagle 
 
822 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Yvonne Jones 
 
991 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Brothers installed all my new special windows, and sliding doors.  I’ve had them all in now for about 6 years.  They did a wonderful job and recently when I had a small issue with the handle/ lock on the slider, they came right out and adjusted it for me lickety split!  And there was no charge.  They stand behind their work and honor their commitment to quality service.  I’d highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Shareen Khan 
 
1064 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Thanks brothers - you were a referral and I’m so glad I reached out! Best pricing with great quality windows. Shout out to Martin Rivas for streamlining the process and taking accurate measurements.  Jeremy and his team for ensuring satisfaction
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Zelda Casparis 
 
1102 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We just had the original single pane windows in our house replaced by Brothers.  The total experience from sale to installation has exceeded our expectations.  The people involved in our project have been phenomenal and we love the windows.  Thank you for a job well done!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 King Gee 
 
1214 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Called three times over 20 years regarding lifetime warranties. Always responsive and staff friendly & efficient.  Highly recommend company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Pause 
 
1272 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had our home listed for sale, and our giant front window cracked from a turkey strike. The window was replaced effortlessly and quickly.  This window was huge, on a slope and up high. Fixed in time for the sale, and I would recommend Brothers for all your window needs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 VINCE WISNIEWSKI 
 
1654 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I was very happy with the excellent customer service on my screen door today. Lifetime liberal warranty appeiciated. Customer service person was excellent . I recommend brothers Vince Wisniewski , Antelope.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Doug R 
 
1694 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
****UPDATE****:  I have updated my rating based on some recent communication with Brothers.  Upon seeing my review here, the company contacted me to get more information as they were confused on the details.  The issues that I experienced had not been elevated to management at the time.  As we discussed the problems on the phone  I expressed that I truly understood the issues and I was simply upset at the communication.  They offered to come look at the Windows to verify everything and figure out a solution.  I had told them it wasn't necessary since I had already installed everything and we're pretty far out so I didn't want anyone to have to drive out there. I was happy they had expressed some concern with the customer service issues.  Without prompting, Brothers called me back the next day with an offer of a refund to make things right.  This was not requested nor expected.  The comments about being very customer service based were not just lip service.  They followed through.  As such, I wanted to come on here to update the community that even though I had an issue with one individual at the company, overall the experience was great.

ORIGINAL REVIEW: While anyone building during COVID knows, production issues are rampant and have become the normal.  I was expecting these and do not hold Brothers responsible.  We did have one window that wasn't including in the original shipment of 19 windows.  Initially, Brother's was great and was looking into it and got it re-ordered.

However, upon pickup, the window was the incorrect size.  I had to uninstall a couple windows that were already installed, reframe multiple window openings and shuffle windows around to make it work, and the company didn't even offer to give me a partial discount even though the window was smaller than the one I had ordered.  While not worth the time or money it would take to fight it, I did want to post here so others were aware of this problem.

Maybe they're better with full installs, but for product only orders, they do not stand behind their product or their delivery.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 J.Scott Freeman 
 
1712 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great people
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beth Katzner 
 
2024 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a 22 windows installed today.  We thought it was going to be a 2 day job.  What a surprise when they completed the job in 5 hours!  They were so friendly and left the house perfect!!!  They were prompt and answered all questions!!  Definitely will use them again!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ted Archer 
 
2481 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Nearly a decade ago Brothers installed twenty-six windows, three sliding doors, and dozens of window casings at our home.  I didn't do a review then because, well, I didn't write reviews; but as I'm searching for contractors to do other work, it occurs to me that they deserve some kudos ...

From the sales guy (professional, respectful), to the installation (quick, thorough, and cleaned up afterwards), to the quality (everything still looks and functions as new years and years later), I've got nothing but positive things to say about them.  We could have purchased a cheaper product, but that would have been a mistake for our long-term home; we could have spent more, but given how high their quality is, I can't imagine it would have been better.  Five stars.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lynn Roy 
 
2520 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Brothers Home Improvement replaced my old, non-working windows and did a fantastic job with on-time, on-budget and beautiful work with custom, professional installation by technician “Steve.” I would highly recommend Brothers Home Improvement for replacement of your outdated windows today. LR, Roseville, Ca.
👍✅👍
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 George Barnett 
 
2644 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Had slider replaced two years ago now just finished installing 13 new windows today great product and service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michelle Carter 
 
2760 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
It's easy to write a good review for a company when everything goes 100% right. It's rarer to want to do so when your project doesn't go so smoothly. But, in this case, it is a testament to the honesty and integrity of this company and the folks that work there, that I am providing a 5-star review despite some issues.

I want to start by saying that every other window company I called either failed to respond to my inquiry or failed to show up on time for appointments to discuss my project. Each told me it was "impossible" to provide an actual appointment time and could only provide broad time windows, which they then decided were potential arrival times which they were late for, then expected me to be available for a further 90 minutes for their sales pitch. In the middle of a workday.  Their receptionists were rude, brusque, and generally appeared not to care. I was not impressed.

In contrast, the nice lady who works the phones at Brothers was always warm and friendly when I called. Steven, the sales  guy, made a specific appointment time, arrived on time, and provided a solid, written and emailed quote with options within 45 minutes. He was friendly, knowledgeable, personable, and professional. Brothers was not the cheapest quote I got - nor the most expensive - but this experience alone made me want to go with them.

It took me a few months to pull the trigger on my project. When I contacted Steven to move ahead, he honored his quote even though manufacturer pricing had changed.

Everything went fantastically and quickly with measuring and getting an installation date. Guys showed up on time for the appointment and they were done in the amount of time they promised, leaving the areas clean.

Except I noticed that the wrong grade window had been installed. I called Steven right away and he got back to me within a couple of hours with an immediate apology and two options to compensate me for the mistake, both of which were fair and reasonable. No arguing the toss. I was, again, more than happy.

Then, the next issue was/is to do with permits for the small window in one of my bedrooms. It's a long story and, based upon my own research, not Brother's fault BUT never once have I doubted that they would do the right thing to resolve the issue. Both Steven and Steve (installation manager) have been quick to respond to my requests and have promised that, whatever it takes, they will do whatever they need to do to resolve this current challenge. I'm writing this review without a final resolution because I am *that* confident that they will stand by that promise.

As for the door and windows I had installed, they're great quality, no issues with installation whatsoever.

For a project that has had a few snafus, I could never have imagined writing such a glowing review but it is 100% deserved. This company is THE REAL DEAL. Honesty, integrity, and solid people working for them. You don't find that much these days.

If you're thinking of replacing your windows or doors, you need to work with Brother's, PERIOD. Even if they're a little more than other quotes you may get.  Because they're 100% worth it. You won't regret it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mj Wamhoff 
 
2764 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Doug Eatough 
 
2765 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional in all ways. On time and cleaned up after themselves. Great windows at a great price.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carol Quiring 
 
2765 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Arry Murphey 
 
2828 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I own a window and door shop but purchased a home that had windows from Brothers. I had a window fail and they honored a warranty even though I was not the original purchaser and replaced the entire window through the manufacturer. Excellent customer service...kudos from 1 pro to another.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kylie Thacker 
 
2979 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 laura rucker 
 
2984 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 George Alvarez 
 
3123 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The professionalism from your company from the salesman to the installers and the follow-up by the receptionist makes it a win in my book. Your windows are great quality compared to some others we have seen we will definitely recommend you thank you
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lynn Landucci 
 
3136 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I would highly recommend Brothers Home Improvement.
Sales, customer service, installation - they all are professional and provide fantastic customer service.
I had windows and new front door installed and they showed up on time. Called me letting me they were on their way and cleaned up after installation.
I definitely will use them for any future projects.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nikki M 
 
3168 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The price was right for high quality windows!
The installers were on time, efficient and very pleasant. I can’t wait to get the rest of my widows done!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 J T 
 
3181 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dave Solomon 
 
3189 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent job all the way around.  They came on the date promised, did a awesome job and left the home cleaner than when they arrived.  We are very pleased and would recommend them without hesitation.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lothar Mader 
 
3221 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent work at a very competitive price.  We used the company for two homes and have been very satisfied with their work.  Recommend Brothers without reservations.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 JD Wynn 
 
3421 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Best for Windows and doors
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 C Russo 
 
3440 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Just had a my 19 windows and 2 sliding glass doors installed.  All three of the installers were professional, friendly, and very thorough with the installation. They even cleaned up all the debris and more.  The windows look amazing and operate flawlessly.  From the initial phone call to set up the free estimate appointment, the in home visit to get the estimate, the official measuring appointment, and then now the install, it's been a first class experience.  The price was less then the others for the same windows.  I reached the Simonton windows we now have and were impressed by the ratings.  I'll be recommending this great family owned company to everyone I come in contact that needs windows.  Thanks, CR
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 harry Nagin 
 
3718 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Being an old fashioned, I am not much in to complementing for services and products.  But in this case I forced to take an exception for the excellent service I received from Brothers.

Brothers installed our doors and windows 10 years back.  The rollers to the patio door needed to be replaced  just from wear and tear.  I was going to do it my self but was not able to lift the heavy door so I contacted Brothers.

Tina who handles the warranty work very pleasantly set me up with an appointment.  Ron came and replaced the rollers and the door started working just as new but then he noticed the track and suggested we replace.  He ordered and installed so now the door is working just perfectly.

Based on my own experience I can tell you don't see anymore this type of old fashioned service. So I am so grateful to the Brothers for taking care of my needs.

Harry